Login

Cart

Your cart is empty

Refund policy

OUR GUARANTEE

At Zovelle, your satisfaction is our priority. We offer a 30-day money back guarantee on all orders. If you are not completely satisfied with your purchase, we will make it right — no questions asked.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following conditions:

  • Returned within 30 days of the delivery date
  • Unworn, unwashed, and in original condition
  • All tags still attached
  • In original packaging

Items that do not meet these conditions may not be accepted for return.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Items marked as final sale
  • Items that have been worn, washed, or damaged after delivery
  • Items returned after the 30-day window

HOW TO START A RETURN

  1. Email us at hello@zovelle.co with your order number and reason for return
  2. We will respond within 24 hours with return instructions
  3. Pack your item securely in its original packaging
  4. Send the item to the return address provided by our team
  5. Once received and inspected, your refund will be processed

RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged. We recommend using a tracked shipping service as Zovelle is not responsible for items lost in return transit.

REFUNDS

Once your return has been received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.

If you haven't received your refund after 10 business days, please check with your bank first. If the issue persists, contact us at hello@zovelle.co

EXCHANGES

We do not offer direct exchanges. If you would like a different size or colour, please return your original item for a refund and place a new order.

DAMAGED OR INCORRECT ITEMS

If you received a damaged or incorrect item, please contact us within 48 hours of delivery at hello@zovelle.co with your order number and a photo of the item. We will send a replacement or issue a full refund at no extra cost to you.

CONTACT US

For any return or refund related questions:
Email: hello@zovelle.co
Website: zovelle.co
Response time: Within 24 hours, Monday to Friday