Refund policy

Returns

We accept returns within 30  days of delivery. To  be eligible, items must  be  unworn,  unwashed, and in their original condition with all tags attached.

To initiate a return, contact us at hello@zovelle.co with your order number and reason for return. We will provide you with the return instructions within  1–2 business days.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-returnable items

• Items marked as final sale
• Items that show signs of wear, washing, or damage
• Items returned after the 30-day window

Exchanges

We do not offer direct exchanges. Please return your item and  place a new order.

For questions, contact us at  hello@zovelle.co.